Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

You are not required to provide the personal data that we have requested, but, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Under Data Protection Legislation, Akt Turizm Kargo Havacılık İnşaat Tic.Ltd.Şti. - Plures Air acts as a data controller when we collect personal data (such as contact details) to provide services or send marketing communications. When we receive information from third parties or customers relating to passengers for charter arrangements, we act as a data processor and process such data only in accordance with the customer's instructions.

What personal data do we collect?

When you use our services to purchase a service or product, contact us, or complete an online form, we may collect: your name, job title, mailing address, telephone number, email address, passport details, and payment information (credit/debit card or bank details).

When you visit our website, we may collect technical data such as IP addresses and cookie IDs. For more information about how we use cookies, please see our Cookie Policy.

You may directly provide your personal data to us, or we may collect your personal data from third parties, such as customers providing your passenger details for the purpose of arranging a charter. We may also collect information from publicly available sources.

We collect and process your personal data based on different legal grounds, depending on the nature of the data and the type of processing involved.

We process personal data when it is necessary to perform our agreement with you, or to take steps at your request before entering into such an agreement. This includes registering you as a new customer and verifying your identity.

We process your personal data based on legitimate interests when you have a reasonable expectation that we will perform such processing, or when it is strictly necessary for fraud detection and prevention. Examples include responding to your queries and enquiries.

We collect and process certain types of personal or sensitive information with your consent, or to keep you informed by telephone, SMS or email about our and our business partners' content, products, services, events and special offers. You can withdraw your consent at any time by emailing privacy@plures.com.tr or as detailed in this Privacy Notice.

We process personal data when necessary to comply with legal obligations. For example, we retain business records for fixed periods to comply with local legal requirements.

We may contact you:

In relation to services you have signed up for, to ensure delivery (e.g., to process payment for your charter, offer related services or upgrades, or enquire about your service needs).

In response to correspondence, comments or complaints you send us.

To invite you to participate in voluntary surveys.

To notify you of material changes to our policies and practices.

To keep you informed about relevant products and services, including quarterly newsletters, Cloud magazine, Plures Air Flyer, or emails about empty legs and charter availabilities.

You can adjust your communication preferences or opt out at any time by contacting us.

We retain your personal data for as long as necessary and relevant for our operations, in accordance with our internal retention procedures, regulatory obligations and good practice. We may retain data relating to previous bookings to comply with national laws, prevent fraud, collect fees owed, resolve disputes, assist with investigations, and take other actions permitted or required by applicable laws.

After it is no longer necessary to retain your personal data, we anonymise part of it for analytical purposes and securely dispose of the rest. If you have questions about our retention periods, please contact us at privacy@plures.com.tr

Our service providers: External third-party service providers, including airlines (when you book flights), professional advisors (accountants, auditors, lawyers), IT systems and hosting providers, marketing and market research providers, document management providers, technical engineers, and data storage/cloud providers.

We may share personal information with governmental or public authorities (courts, law enforcement, tax authorities, criminal investigation agencies) and third-party legal process participants when we believe it is necessary or appropriate to: (a) comply with applicable law, including laws outside your country of residence; (b) comply with legal process; (c) respond to requests from public and government authorities; (d) enforce our terms and conditions; (e) protect our operations or those of our group companies; (f) protect our rights, privacy, safety or property, and that of our group companies, you or others; and (g) pursue available remedies or limit damages.

We are a member of Plures and Plures Air. We may share your personal data with certain members of our group companies, who will use it only for the purposes set out in this Privacy Notice. Akt Turizm Kargo Havacılık İnşaat Tic.Ltd.Şti. - Plures Air remains responsible for the management and security of jointly used personal information. Access to personal information within our group is restricted to individuals who need it for business purposes.

Akt Turizm Kargo Havacılık İnşaat Tic.Ltd.Şti. - Plures Air is committed to keeping your personal data secure from unauthorised access, alterations, disclosure or destruction. Our security measures include:

Encryption of our services and data.

Regular review of our information collection, storage and processing practices, including physical security measures.

Access control restrictions for personal information.

Contractual confidentiality and processing agreements for employees and third parties who may access personal data.

Internal policies and training on data security procedures.

Under Data Protection Legislation (including GDPR and KVKK), you have the right to:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Withdraw consent.

Yes, in some cases you can request deletion of your data. Please contact our Data Protection team at privacy@plures.com.tr to make a deletion request.

For queries, comments, updates to your records, or personal data requests, please contact:

Email: privacy@plures.com.tr
Post: Data Protection Team, Akt Turizm Kargo Havacılık İnşaat Tic.Ltd.Şti. - Plures Air, EGS Business Park Blokları, Yeşilköy Mah. Atatürk Cad. No:12/9 B3 Blok, 34149 Yeşilköy / Bakırköy / Istanbul - Turkey.

If you wish to make a complaint about how we use your information, please contact our Data Protection team. You can also contact your local data protection authority. In Turkey, you may file a complaint with the Personal Data Protection Authority (KVK Kurumu) at www.kvkk.gov.tr. In the European Union, you may contact your local data protection supervisory authority.

We will update this Privacy Notice from time to time in accordance with business and legal requirements. We will post a notice of any material changes on our website and, where appropriate, notify you using the contact details we hold. We encourage you to periodically review this Privacy Notice to stay informed about how we use your information.